The Ability to Discover: A Lost Art

Recently, we took a weekend away to a magical place, one of my favorite places to explore. Now, you might be expecting Disneyland, Yosemite, maybe the beach—nope, I’m talking about the City Museum in St. Louis. If you have never had the pleasure, this modern-day playground is truly worth the visit. The labyrinthian building contains hidden rooms, tunnels, cubbyholes, doorways, passages, and slides all nestled away in an artistry of caves, water features, and climbing concoctions. If you look hard enough, you can even find the Snowflake lady who will help you make an impressive creation, all while detailing the famous ghost who haunts the building. Believe me, my brief description does NOT do

Customer Service So Bad It's Funny

Every Sunday, I take dad to the grocery store. On the way, we stop by a big-box hardware store to pick up two 5-gallon jugs of water. The emptied returned jugs are supposed to be processed through a shoot, into a bin, followed by a return receipt. This is only in theory. Dad and I have done this for over a year, and have never received a receipt. Dad usually waits patiently in the car for my return with the water and the day’s customer service water story. It’s almost always a challenge, but today … was … special. I got in line with an empty cart. The water, which weighs 40 lb., was by the door on the way out. I waited patiently for my turn. This is how the conversation went. The Dialogue Me

The Dangers of Internet Opinions

We all have those movies that just speak to us. For a good period of time, my ringtone would belt out “Pocket Full of Sunshine” anytime I received a call. (If you get this reference, you gain my approval for sophisticated cinematic taste.) One of my favorite characters in that movie makes a wonderful observation: “I don't know what your generation's fascination is with documenting your every thought... but I can assure you, they're not all diamonds. “’Roman is having an OK day, and bought a Coke Zero at the gas station. Raise the roof.’" Who gives a rat's ass?” Thank you Mr. Griffith for pointing out a wonderful point which I will summarize as this: It’s usually best to disregard the collect

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