Every Sunday, I take dad to the grocery store. On the way, we stop by a big-box hardware store to pick up two 5-gallon jugs of water. The emptied returned jugs are supposed to be processed through a shoot, into a bin, followed by a return receipt. This is only in theory. Dad and I have done this for over a year, and have never received a receipt. Dad usually waits patiently in the car for my return with the water and the day’s customer service water story. It’s almost always
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